All knowledge, communication, gamification and training of ING in one app

Andrés Ortega, Human Resources & Talent Manager of ING, and Carlos de la Torre, Learning & Talent Specialist, tell us personally the impact that Bizfit has had on ING and how its implementation has allowed the retail banking company to share all its knowledge, values and way of working among its more than 1,100 professionals in Spain.

It is because of that, ING intends to fulfill its purpose of reinventing the way of banking, providing innovative solutions that keep the entity as a benchmark in Spain, with almost 4 million customers.

The need

To create a tool that simplifies internal processes and serves to share the values and way of working of the company, without forgetting its DNA: digital, mobile, innovative and efficient. So that all employees remain aligned to achieve a common goal: to offer the best service to their customers.

The solution

A platform that offers the possibility of autonomously creating and managing ING’s own apps. Thus centralizing all training, knowledge and corporate communication in a single tool.

The results

What started as an onboarding app for a specific project, has become a platform that ING uses for all areas of the business. In fact, to the extent that Bizfit has been developing new functionalities and updates, ING has discovered new uses and functionalities that allow it to establish a new way of relating to its professionals and increasing its engagement and commitment to the company.


Explained by…


Andrés Ortega

ING Human Resources & Talent Management.


Carlos de la Torre

ING Learning & Talent Specialist.